November 24th, 2021

Endress+Hauser’s New Office Opens For Employees

Posted in: All News

This week, the new Customer Experience Centre for Endress+Hauser officially opens, doubling the company’s footprint in Burlington, Ontario and setting a new sustainability benchmark for the international Swiss-based, family-owned company and privately held industry in Canada.

This is the first building amongst Endress+Hauser’s international portfolio of buildings to target Net Zero, and first privately-owned project in Canada to pursue Net Zero Energy, Carbon and LEED Gold targets simultaneously. The design team was led by mcCallumSather, including its own mechanical engineering arm, WSP, RWDI, MTE, GSP, Zon Engineering and Geo-Xergy Systems. GS Wark led the construction.

“Our priority was a fantastic place for our staff and customers to spend time in,” explains Anthony Varga, General Manager, Endress+Hauser Canada. “As we began to work with the design team and better understand the technologies, processes and potential to push our sustainability targets, we won unanimous support and the whole team became very excited to see how far we could go.”

As described in their press release, the two-storey Customer Experience Centre will serve the customer base from Manitoba to Atlantic Canada, with an inauguration planned for next spring.  The facility boasts a state-of-the-art Process Training Unit (PTU) – Endress+Hauser’s second in Canada – as well as a full-service calibration laboratory, second to none in the country, that’s capable of handling the entire spectrum of flow, temperature, pressure, and liquid analysis instrumentation. The PTU concept, featured in many Endress+Hauser facilities globally including Edmonton, is essentially a full-sized pilot plant with a wide range of the company’s instrumentation installed and fully functional.

In the design of the complex facility, we arranged training spaces on the first floor and offices on the second, each are organized in neighbourhoods tailored for the space’s specific operational functions. They are connected by an central open corridor connected by a signature stair and featuring a prominent Ficus tree, not potted but rooted in the ground under the facility. Employees will enjoy its large cafeteria with adjoining patio, flexible in how the space is used. There is a private gym on the main level, with quiet rooms and prayer rooms that exemplify the company’s commitment to health, inclusivity and equality.

“It shows incredible leadership that Endress+Hauser made this investment and commitment, with very few financial incentives, and what an important investment in their community and employees,” says Drew Hauser, Director of Design and Business Development with mcCallumSather.

Throughout the process, the whole team questioned and pushed their understanding of what was possible. The operational team at the Endress+Hauser facility questioned what equipment needed to be running and when, changing the way its employees thought of and took responsibility for their own energy use. From a design perspective, we combine a high-performance envelope, a series of geothermal wells provide heating and cooling and 800 Bi-facial solar panels to help achieve the energy budget we set for the design.

“The teams that get to this level have worked together before, can joke together, debate, argue and critique together. It’s about getting to the next level,” says Mike Williams, Vice President Buildings at RWDI.


Learn more about the project here:

For more information, please contact:

Laura Sears, Marketing Lead