Central Ambulance Communications Centre (CACCs pronounced “kacks”) receives ambulance calls, prioritize the urgency of requests, determines the appropriate destination hospital to meet patient needs and provide callers with pre-arrival first aid instructions. The operations centre deploys, coordinates and directs the movement of all ambulances and emergency response vehicles within its geographic catchment areas.

We acted as the Prime/Architectural Consultant for the building addition and renovation of the existing CACC in Hamilton. The design is considered post-disaster and able to function without power if a major disaster occurs. Our renovation involved the removal and disposal of an existing generator and diesel tank. We installed a new generator and diesel tank, new uninterrupted power supply, and constructed a new generator building. We expanded their footprint within the main building, making room for a new training facility and disaster recovery site.