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Endress+Hauser Customer Experience Centre wins Rethinking The Future Award 2022


The Endress+Hauser Customer Experience Centre named winner of the Rethinking The Future Award 2022 in the Industrial (Built) category.

Rethinking The Future is an annual architecture award program which aims to promote outstanding work in the field of architecture and design across the world. Over 1000+ registrations were received from more than 40 countries, spanning architecture, landscaping, urban design, product design, and interior design in ~50 categories.

The new 47,000 sq. ft. Customer Experience Centre for the Swiss-owned corporation establishes a new sustainability standard for its international portfolio of buildings. The project built within an industrial park in Burlington, Ontario, is the first privately owned project in Canada to pursue both ZCB Certification and LEED Gold simultaneously. It recently achieved ZCB Certification, the first of two sustainability milestones.

The Customer Experience Centre is home to a wide variety of spatial typologies including workplace and administrative zones, the Process Training Unit (PTU), multipurpose training rooms, workshop/repair area, Factory Acceptance Testing (FAT) and calibration labs, kitchen and cafeteria areas, fitness room, and warehouse space.

The client team was well-versed in advanced technologies and excited to see how far we could push sustainability outcomes for this diverse space. Led by data, the outcome is a high-performance building enclosure, creative mechanical system solutions, sustainable materials selection, supported by sustainable construction practices. We can anticipate the site will produce more energy than the facility will require on an annual basis.

 Project Team:

  • Architecture: mcCallumSather
  • Mechanical Engineering: mcCallumSather
  • LEED/Net Zero Facilitation: mcCallumSather
  • Structural Engineering: WSP
  • Electrical Engineering: WSP
  • Energy Consultants: RWDI
  • Civil: MTE Consultants Inc.
  • Landscape: GSP
  • Solar Energy: Zon Engineering Inc.
  • Geothermal: Geo-Xergy Systems
  • Noise Engineer: Novus Environmental (now part of SLR)
  • Construction Management: G.S. Wark Limited
  • Photography Credits: Philip Castleton

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